We offer a Sales program and a Service program. Both programs
are customized to provide you with a training ground with
lots of role-playing.
The following are excerpts of feedback from face-to-face
sales representatives and call centre customer service representatives.
“... It creates better customer associate experience
focusing on the value proposition that we have our commitment
“I was very surprised at how much easier it was
to verbalize my feelings when facing a person or with a connecting
object ‘The Phone’ than when I was facing away.”
“I have an idea of their concerns, real wants and
-- participants from CIBC